Store collection is currently only available at our Somerset site.
Collections are available Monday to Friday between 11.00-15.00
How long will it take to prepare my order?
All Click & Collect items will be ready within 3 hours.
In some cases, it can take up to 2 working days.
You'll receive an email once your order is ready for you to collect in store.
How long do I have to collect my item from the store?
You'll have 10 days to collect your item from receiving your email to say this has arrived in the store.
You'll be sent an email when you have 7 days left to collect your item and then a further email when you have 48 hours left to collect your item.
Can I cancel my Click & Collect order once I've placed it?
There is a very narrow timeframe in which we can cancel or amend any order.
We'd advise you to contact us via Email, and we’ll do our best to help. firstname.lastname@example.org
Do I need to provide ID when I collect my item(s)?
You'll need to show either a valid Driving License, valid Passport, or Credit or Debit card, matching the name on your order, along with your order confirmation email.
This email can be on your phone/tablet. You must also be the person collecting your item and all ID must match the name given on your order.
What happens if I don't collect my order from the store?
Should your item not be collected from the store, an automatic refund will be issued once your 10 day collection period is up. The refund will be processed to your original method of payment and this can take 2-5 working days to show back in your account. We'll notify you by email when this has been processed.