Change of Mind (14-Day Cooling-Off Period)

If you bought an item online, you have a legal right to change
your mind and cancel your order under the Consumer Contracts Regulations 2013.

• The Timeframe: You must notify us of your intent to cancel within 14
  days of receiving your goods. You then have an additional 14 days to send
  or bring the item back to us.
• Condition of Goods & Deductions: You are permitted to
  handle the item as you would in a physical shop to inspect it (e.g.,
  opening the box to check a part). However, to prevent ambiguity, a
  deduction will be made from your refund under the following specific
  conditions:
• Missing Packaging: A 15% deduction will apply if original product
  packaging is missing, damaged, or defaced beyond what is necessary to
  open the outer transit box.
• Installation or Use: If the item has been fitted, installed, excessively
  used, or shows physical wear, a minimum 25% deduction (or up to
  100% if unsellable as new) will be applied to reflect the loss in resale
  value.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping policy

FREE UK delivery on all orders over £100*

(UK Mainland Only)

*Excludes postal codes that lie within Zone 2, 3, & Northern Ireland, where a normal surcharge applies. Does not include collected instore only items

Delivery Tariffs (UK Mainland Only)

WeightCostOptions

0-2kg

£5.99

Royal Mail Tracked 48 - Typical Delivery Time: 2-3 Working Days

2kg+

£11.99

UPS Standard / Royal Mail Tracked 24 / Royal Mail Tracked 48 - Typical Delivery Time: 1-3 Working Days

Delivery  Direct  from the supplier

Please note that where a product indicates that it may be delivered directly from our supplier, our normal delivery times will not apply. We will endeavor to contact you once we have a confirmed delivery date. Wherever possible we will try to deliver within our normal delivery schedule however in these cases please allow up to 30 days from the date of the order.

Delivery Tariffs (Postal Codes that lie within Zone 2, 3, & Northern Ireland)

Please note there may be a surcharge of £18.00 or £30.00 for postal codes that lie within Zone 2. For orders to these areas, delivery times may vary. We are unable to ship in Zones 3 and Northern Ireland.

Please refer to the map and zone postcodes below:

Zone Postcodes

Zone 2

AB13-14AB30-39AB41-45AB51-56CA18-27FK19-21HS1-9IV14-28IV30-32IV36IV40JE1-5KA27-28KW1-17LA15-23PH17-26PH30-44PH49-50

Zone 3

IMGY1-10IV41-56PA20-38PA41-49PA60-78PA80-88TR21-25ZE

UK Delivery

• Orders are processed Monday to Friday within normal working hours. We aim to process your order within 24 hours (not including weekends and bank holidays).
• Free delivery is offered on orders over £100. Additional postage surcharge still applies to UK outlying postcodes.
• Orders received before 1 pm will aim to be despatched the same day. Orders received after this will be despatched the next working day.
• When you place an order, you will be notified of estimated dispatch and delivery dates for your order based on the availability of your items and the delivery method.
• In busy periods, orders may take longer to dispatch. We endeavor to process your order as quickly as possible, however, should there be some delay with your order we will notify you via email or telephone.
• Orders are delivered during normal office hours and may require a signature.
• Orders to remote areas are dealt with on an individual basis.
• We reserve the right to charge more for delivery as appropriate in exceptional circumstances e.g. if the order is to be delivered to a remote area or for very large or valuable items. We will always contact you to discuss the options before making additional delivery charges.
• If the item is returned due to a missed delivery/collection then we will rearrange delivery at your cost, unless you no longer require the item. The original cost of delivery will be non-refundable.

 International Delivery

• We currently do not offer delivery outside of the UK.

 Recycled Packaging

• At Highbridge Caravan Centre Ltd we care for the environment and as such see it as our responsibility to look after it. This means that where possible we recycle as much packaging as we can when preparing your order for delivery. This will not, however, compromise the protection of your items.

WeightCostOptions

0-2kg

£5.99

Royal Mail Tracked 48 - Typical Delivery Time: 2-3 Working Days

2kg+

£11.99

UPS Standard / Royal Mail Tracked 24 / Royal Mail Tracked 48 - Typical Delivery Time: 1-3 Working Days

Faulty or Damaged Goods

If your item arrives damaged or faulty, your rights are protected
under the Consumer Rights Act 2015.

• You have up to 30 calendar days from the date of
  delivery to reject a faulty item for a full refund.
• If you discover a manufacturing fault after 30 days but
  within 6 months, we will aim to repair or replace the item in line with
  statutory guidelines.
• For faulty items, we will cover return shipping or
  collection costs.

How to Return an Item

To return an item, please pack it securely—in its original
packaging wherever possible—and clearly mark the package for the attention of
Online Sales:

Highbridge Caravans

A38 Bristol Road

Highbridge

Somerset

TA9 4EX

• Drop-off: You are welcome to drop the item off in person at the
  address above during our standard business hours.
• Return Postage Costs: For change-of-mind returns, you are entirely
  responsible for the cost of returning the item to us. We strongly
  recommend using a tracked and insured delivery service, as we cannot be
  held responsible or issue refunds for items lost or damaged in transit back
  to us.

• Once we receive your returned item, our team will
  inspect it within 3 business days.
• If a value reduction applies due to handling beyond
  what is necessary (as outlined in Section 1), we will notify you of the
  exact deduction amount via email before processing the partial refund.
• We will process your refund within 14 days of receiving
  the item back (or receiving valid proof of dispatch).
• The refund will be issued strictly via your original
  payment method.